Privacy policy

Davenport’s Chocolates are committed to ensuring that your privacy is protected and that we fully comply at all times with the General Data Protection Regulation (2018). After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@davenportschocolates.co.uk, or by mail using the details provided below:

Davenports Chocolates,
The Chocolate Factory,
Pelaw Industrial Estate,
Gateshead,
NE10 0UW
United Kingdom

We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We use your personal information to provide our services to you, which include: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers. We retain your Personal Information for our records unless and until you ask us to erase this information

When you visit the Site, we collect the following information about your device, your interaction with the Site, and the information necessary to process your purchases.


Device information:

In order to load the Site accurately for you, we need to know which version of web browser you are using, IP address, time zone, cookie information. This is collected automatically when you access our Site using cookies, log files, or pixels and is shared with Shopify in order to process your order.


Order information:

We collect information from you to fulfill your order, process your payment, arrange for shipping, provide you with an order confirmation, communicate with you, screen our orders for potential risk or fraud, and to provide customer support. The Personal Information collected includes name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. This information is shared with our processor, Shopify. We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.


Davenport’s Mailing List:

If you have subscribed to our customer mailing list, we will occasionally send you information about our business, including offers, updates, and product marketing (you must be over 16 to sign up for this service). In this instance, selected data is passed to MailChimp, whose services we use to send email updates. You can opt out of this service anytime by clicking the ‘unsubscribe’ links at the bottom of any customer mailer, or by emailing info@davenportschocolates.co.uk using ‘unsubscribe’ in the subject.


Your Account:

You do not have to register for an account with us to be able to place orders, however, you may do so to save your details and make future orders even easier. If you have an account with us, you can update your details and preferences at any time by logging in, then clicking the ‘Login’ link at the top right of our web pages. We maintain a database to plan and manage our business activities, including analyzing shoppers’ habits and preferences. If you would like us to delete your account information, please email info@davenportschocolates.co.uk to let us know.


Behavioural Advertising:

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.

We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

You can opt-out of this targeted advertising here:

Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.


Minors:

The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.


Lawful basis:

Pursuant to the General Data Protection Regulation (2018), we process your personal information under the following lawful bases: Your consent; The performance of the contract between you and the Site; Compliance with our legal obligations; To protect your vital interests; To perform a task carried out in the public interest; For our legitimate interests, which do not override your fundamental rights and freedoms.


Automatic decision-making:

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you. Services that include elements of automated decision-making include a temporary blacklist of IP addresses associated with repeated failed transactions, and a temporary blacklist of credit cards associated with blacklisted IP addresses.


Cookies:

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance, whether it’s their first time visiting or if they are a frequent visitor.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.


Changes:

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.