Terms of service

Overview

By agreeing to these Terms of Service, you represent that you are at least 16 years of age.

You are not permitted to sell and must not offer for sale or re-sell any of our products.

We reserve the right to refuse service to anyone for any reason at any time. For example, we reserve the right to cancel the contract between us if we have insufficient stock to deliver the products you have ordered. If this is the case, we will contact you to advise of an availability date or to offer you a substitute product. Prices for our products are subject to change without notice.

The content of this website is protected by copyright and intellectual property rights. You may not reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on this website in whole or part without written permission from Davenport’s Chocolates.

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

You agree not to use this website in any way which causes any part of the website to be interrupted, damaged, rendered less effective, or in any way impaired. You will not use this website to transmit or post any material which is defamatory, offensive, of an obscene or menacing character, or which may, in our judgment, cause annoyance, inconvenience, or anxiety to any person.

If at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

Your Consent: Our terms and conditions may change from time to time. Any changes to these terms and conditions will apply from the date of publication of those amended terms and conditions on this website. Please check these terms and conditions regularly to ensure you are familiar with the current version. Continued use of the service will signify that you agree to any such changes.

 

Payment

We must receive payment of the whole of the price for the products that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in the order form. Our acceptance of your order brings into existence a legally binding contract between us.

You will become the owner of the products you have ordered when they have been delivered to you. Once products have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

We accept payment online by credit and debit card using Shopify’s payment provider, which allows us to collect payment as securely as possible. Credit card information is always encrypted during transfer over networks. At no time will Davenport’s Chocolates store your credit or debit card details.

All prices include VAT at 20%. (Or the current rate if different to figure shown here).

 

Security

Security is a legitimate concern for anyone purchasing on the internet. You need to know that a website is legitimate and that transactions are secure before you buy. Please be assured that our entire website including the “Checkout” page (the only page where card details are entered) uses an SSL (‘secure sockets layer’) and a secure connection. This is evidenced by each page URL being prefixed with “HTTPS” (hypertext transfer protocol secure). Please also note the padlock symbol that may appear in your browser bar to indicate this. Any information you enter on any page is encrypted.

 

Corporate, Wedding & Bespoke Orders:

All corporate, wedding, and bespoke orders are priced on an individual basis, please apply for a quote for bespoke chocolates, artwork, and associated costs.

All necessary artwork must be received by us at least 28 days before the intended delivery date of the products and must conform to the specifications supplied by Davenport’s Chocolates.

We have your permission to use your artwork and logos for the purposes of printing and fulfilling the order, and may in addition use them (or images of the bespoke product) for promotion.

The design and layout of the artwork must be approved by an authorised person within your business prior to any printing being carried out.

All bespoke orders of any nature (either artwork or chocolates) require a 50% deposit of the total order to be paid before work commences. The deposit is non-refundable if the order is cancelled by the purchaser. Payment is to be received in full before the goods will be dispatched.

Davenport’s Chocolates reserve the right to refuse bespoke orders at our discretion.

 

Contact

Should you wish to contact us, please email us at info@davenportschocolates.co.uk, or telephone 0191 469 6579.

Davenport’s Chocolates,
The Chocolate Factory,
Pelaw Industrial Estate,
Green Lane,
Pelaw,
Gateshead,
NE10 0UW.
UK